Shipping and Production Policy

Each Momentcraft figurine is made to order. Because your item is personalized, the full timeline includes customer photo review, 3D modeling, customer approvals, 3D printing, hand painting, quality check, packing, and shipping.

Estimated Production Time

Production normally takes 3 to 5 weeks after we receive usable photos, complete personalization details, and the required customer approvals. This is an estimate, not a guaranteed completion date.

Production Timeline

After we receive your usable photos and complete personalization details, we usually prepare a 3D model preview within about 2 business days.

Production begins after you approve the 3D model. The 3 to 5 week production estimate includes 3D printing, finishing, hand painting, quality control, and final approval. Complex designs or additional revisions may require more time.

Requests involving multiple people, pets, detailed uniforms, complex accessories, memorial details, professional outfits, or premium realistic detail may require more production time.

Approval Delays

Customer approvals are part of the custom process. If you take extra time to reply, request revisions, submit new photos, or change design details, the delivery timeline will extend.

If we send an approval request and do not receive a response within 7 calendar days, we may continue based on the latest approved details or the submitted instructions, or we may pause the order until we receive your reply.

Shipping Time

Shipping within the United States normally takes 7 to 10 business days after final approval and dispatch. Tracking information will be sent when available. Delivery estimates are not guaranteed and may be affected by holidays, weather, carrier delays, or address issues.

Shipping Address Accuracy

Please enter a complete and accurate shipping address at checkout. We are not responsible for delays, failed delivery, extra shipping fees, or lost packages caused by incorrect, incomplete, or outdated addresses.

If you notice an address error, contact us immediately at hello@shopmomentcraft.com. We can update the address only if the order has not already shipped.

Lost, Stalled, or Damaged Packages

If tracking shows that a package is lost, severely delayed, or damaged, contact us at hello@shopmomentcraft.com. We will review the case with the carrier and work with you on a reasonable solution.

If your item arrives damaged, please contact us within 7 days of delivery and include clear photos or video of the item and packaging.

Holiday and Event Orders

If you need an item for a birthday, wedding, graduation, holiday, memorial event, or other fixed date, contact us before ordering. We will do our best to help, but we cannot guarantee delivery by a specific date unless we confirm it in writing.

Contact

Shipping questions:

Momentcraft

hello@shopmomentcraft.com

www.shopmomentcraft.com