Contact Us
Questions about a custom figurine, photo requirements, production status, shipping, or an existing order? We are here to help.
Email: hello@shopmomentcraft.com
Website: www.shopmomentcraft.com
Please include your order number if you are contacting us about an existing order. If you are asking about a custom pet figurine, custom couple figurine, family figurine, or career figurine, attaching clear reference photos will help us reply more accurately.
Estimated response times may vary during weekends, holidays, high order volume, or when a custom order requires production review.
Contact form
EVERY PHOTO HAS A STORY
Tell Us the Story Behind Your Photo
Share the memory behind the photo you would like us to turn into a keepsake. After you send us your story, we will email you a 20% off coupon that can be used anywhere in our store, with no minimum purchase required.